West End Veterinary Surgery

Called in to enquiry about a type of insulin they use for diabetic cats. The receptionist put me through to Megan who spoke down to me and over me and I had to stop her in her monologue a couple of times to get a word in. She refused to answer my question trying to throw big words like it is illegal etc. She was making it sound like they were a big hospital and I needed a referral to get my pet treated there. When I probed, she said that I needed to make an appointment as they can treat my pet. There is no way I will use a vet that will treat me with such disrespect like I do not understand anything and she knows everything. She certainly was not trying to help a customer. It was all about $$$.